Privacy Policy for Organic Ghor BD (Arish Square Limited)
Effective Date: May 27, 2026
Organic Ghor BD (operated by Arish Square Limited) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you interact with us through our website (organicghorbd.com), Facebook page (facebook.com/organicghor7), Messenger, WhatsApp, phone calls, or any other communication channels.
We sell 100% natural and organic hair care products (such as hair oils, hair packs, shampoos, and combos) focused on hair fall solutions, hair growth, and natural hair nourishment.
By using our services, placing an order, or contacting us, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Personal Identification Information: Full name, date of birth (if provided), gender (if relevant for product advice).
- Contact Information: Phone number, WhatsApp number, email address (e.g., organicghorbd@gmail.com), and Facebook profile details when interacting with our page.
- Delivery & Address Information: Full delivery address including district, division, area, postal code, and any special delivery instructions.
- Payment-Related Information: bKash number (used only for processing approved refunds).
- Order & Preference Data: Order history, products purchased, product preferences, and feedback.
- Communication Data: Records of conversations via Messenger, WhatsApp, phone, email, or comments/reviews on our Facebook page or website.
- Technical & Usage Data: IP address, browser type, device information, cookies, and browsing behavior on organicghorbd.com (via Facebook Pixel, TikTok Pixel, or similar tools).
- Other Information: Any additional details you voluntarily provide when contacting us for customer support or inquiries.
We do not collect sensitive information such as bank account details (except bKash for refunds), national ID, or credit card information directly.
2. How We Use Your Information
We use your information for the following legitimate purposes:
- Processing, confirming, and fulfilling your orders.
- Arranging delivery through trusted courier partners (e.g., Pathao Courier).
- Providing customer support, answering queries, and resolving complaints.
- Sending order updates, delivery notifications, and tracking information.
- Processing refunds via bKash when approved.
- Improving our products, services, and website experience.
- Conducting internal business analysis and product development.
- Sending promotional offers, discounts, and campaign updates only with your consent (you can opt out anytime).
- Complying with legal obligations under Bangladesh law.
3. Information Sharing & Disclosure
We never sell, trade, or rent your personal information to third parties for marketing purposes.
We may share your information only in these limited cases:
- Courier Partners: Name, phone number, and delivery address are shared with Pathao Courier (or other delivery partners) solely for successful delivery.
- Payment Processors: bKash number is shared only for approved refund processing.
- Service Providers: With trusted partners who help us operate our business (e.g., website hosting, analytics) under strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or government authorities in Bangladesh.
- Business Transfers: In the event of a merger, acquisition, or sale of assets (with notification where required).
4. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. Customer data is stored securely with access limited to authorized personnel only.
However, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security but continuously work to maintain strong protections.
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your data (we will process this within 30 working days, subject to legal obligations).
- Opt-out: Withdraw consent for promotional communications (reply “STOP” or contact us directly).
- Restriction: Request restriction on how we process your data in certain cases.
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
To exercise any of these rights, contact us using the details below.
6. Cookies & Tracking Technologies
Our website (organicghorbd.com) uses cookies and similar technologies (including Facebook Pixel and TikTok Pixel) to:
- Enhance user experience
- Analyze website traffic
- Deliver relevant advertisements on Facebook/Instagram and TikTok
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Children’s Privacy
Our products and services are not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If we discover we have collected data from a child under 18 without parental consent, we will delete it promptly.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that, we securely delete or anonymize your data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Thank you for trusting Organic Ghor with your natural hair care needs. We are committed to handling your information responsibly and transparently. 🖤
প্রাইভেসি পলিসি (Privacy Policy)
প্রাইভেসি পলিসি
Organic Ghor BD (Arish Square Limited)
কার্যকর তারিখ: ২৭ মে ২০২৬
অর্গানিক ঘর বিডি আপনার ব্যক্তিগত তথ্য সুরক্ষায় প্রতিশ্রুতিবদ্ধ। এই প্রাইভেসি পলিসি ব্যাখ্যা করে আমরা কীভাবে আপনার তথ্য সংগ্রহ, ব্যবহার, সংরক্ষণ এবং সুরক্ষিত করি।
আমরা যে তথ্য সংগ্রহ করি:
- পুরো নাম
- ফোন নম্বর ও হোয়াটসঅ্যাপ নম্বর
- ডেলিভারি ঠিকানা (জেলা, বিভাগ, এলাকা)
- বিকাশ নম্বর (শুধুমাত্র রিফান্ডের জন্য)
- অর্ডার ইতিহাস ও পণ্যের পছন্দ
- মেসেঞ্জার, ফোন, হোয়াটসঅ্যাপে যোগাযোগের রেকর্ড
- ফেসবুক প্রোফাইল তথ্য (পেজের সাথে ইন্টারেক্ট করলে)
আমরা আপনার তথ্য কীভাবে ব্যবহার করি:
- অর্ডার প্রসেসিং ও ডেলিভারি
- কাস্টমার সাপোর্ট ও অভিযোগ সমাধান
- রিফান্ড প্রসেসিং
- প্রোডাক্ট উন্নয়ন
- প্রমোশনাল ক্যাম্পেইন (আপনার সম্মতি সাপেক্ষে)
তথ্য শেয়ারিং:
আমরা কখনো আপনার তথ্য বিক্রি, বাণিজ্য বা ভাড়া দেই না। শুধুমাত্র নিম্নলিখিত ক্ষেত্রে শেয়ার করা হয়:
- পাঠাও কুরিয়ারের সাথে (নাম, ফোন, ঠিকানা)
- বিকাশ (শুধু রিফান্ডের জন্য)
- আইনি প্রয়োজনে (বাংলাদেশ সরকারের নির্দেশে)
ডেটা সুরক্ষা:
আমরা যুক্তিসঙ্গত নিরাপত্তা ব্যবস্থা গ্রহণ করি। শুধুমাত্র অনুমোদিত কর্মীরা তথ্য অ্যাক্সেস করতে পারেন।
আপনার অধিকার:
- তথ্য দেখার অনুরোধ
- ভুল তথ্য সংশোধন
- তথ্য মুছে ফেলার অনুরোধ (৩০ কার্যদিবসের মধ্যে)
- প্রমোশনাল মেসেজ থেকে অপ্ট-আউট
যোগাযোগ:
হোয়াটসঅ্যাপ: +880 1886-664732
ইমেইল: organicghorbd@gmail.com
